In March 2020, evacuating the workplace became a key policy instrument to curtail the spread of COVID-19. This saw an unprecedented move towards homeworking as the UK government recommended that anyone who could work from home, should do so. While the en masse relocation of white-collar work was initially viewed as an emergency response to restore operational capacity, this is now looking like a potential watershed moment. Experiences differ based on sector, employer and role, and this article looks specifically at call centre workers.


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Howcroft, D. & Taylor, P. 2021, 'Homeworking experiences during lockdown', On Digital Inequalities, pp. 29-31. https://strathprints.strath.ac.uk/78536/

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Last updated: 16 June 2022
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