This report is based on findings deriving from a wider study of Covid-19 and Contact/Call Centre Workers in the UK. The research was supported, in the first instance, by the Scottish Trades Union Congress (STUC) and by national trade unions, including the Communication Workers Union (CWU), Unite the Union (Finance and Legal) and Transport and Salaried Staff Association (TSSA). The research centred on an on-line, self-completing survey distributed to contact/call centre workers across the UK, albeit with a prominent Scottish dimension. Support in disseminating the link-https://phil.onlinesurveys.ac.uk/covid19-call-centre-back-office-workers_savelives-was given also by Union of Shop, Distributive and Allied Workers (USDAW) and Public and Commercial Services Union (PCS) in Scotland. Others promoting the link were Regional TUCs in England and the key health and safety campaign, Hazards. Many individuals contributed by stressing the research’s importance and sharing the link.


This content is not covered by the Open Government Licence. Please see source record or item for information on rights and permissions.

Cite as

Taylor, P. 2020, Covid-19 and Contact/Call Centre Workers : Working from Home (April-June 2020), GIRUY Press. Available at: https://strathprints.strath.ac.uk/74385/

Downloadable citations

Download HTML citationHTML Download BIB citationBIB Download RIS citationRIS
Last updated: 17 June 2022
Was this page helpful?