Health advice on COVID-19, including social distancing, isolation, and quarantine is available at www.nhsinform.scot/coronavirus (external website).

For non-health related advice on COVID-19 please visit the Scottish Government (external website).

For all general COVID-19 vaccine-related enquiries call 0800 030 8013 (available 8am–8pm 7 days a week) or visit www.nhsinform.scot/covid19vaccine (external website).

A range of COVID-19 vaccine information resources have also been developed. These are available on our COVID-19 vaccinations page.

To complain, raise a concern, or provide feedback on our products or services (such as our information materials or leaflets), please use the link below.

Make a comment or complaint specific to Public Health Scotland

If you would prefer to do this in writing, please contact:

Complaints Officer
Public Health Scotland
Meridian Court
Cadogan Street
Glasgow
G2 6QQ

Please note postal mail will only be opened on a weekly basis for the foreseeable future, therefore please complete our online form.

Please be assured that while all complaints are still being dealt with, it may take us longer to get back to you than usual due to the developing situation with Coronavirus (COVID-19).

For more information on the NHS complaints process, download the public facing model Complaints Handling Procedure.

Go to NHSScotland public facing model complaints handling procedure download

Whistleblowing 

The National Whistleblowing Standards (external website) set out how whistleblowing concerns must be handled within NHS Scotland.

These standards have been developed by the Independent National Whistleblowing Officer (external website).

In line with recent changes to whistleblowing, we’ve updated the way third party providers, contractors and former staff can raise a whistleblowing concern within PHS.

The new whistleblowing arrangements ensure that anyone delivering PHS services in Scotland can safely raise concerns.

The aim of whistleblowing is to make sure everyone who works for PHS can raise concerns when they:

  • see harm which risks patient safety
  • are aware of any other forms of wrongdoing

For further information, you can contact the PHS whistleblowing team by email: phs.whistleblowing@phs.scot

Last updated: 29 September 2021
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