Comments and complaints

Guidance before you begin

We do not provide any healthcare direct to the public, nor do we have any oversight over other NHS Scotland boards.

Health advice for the public on COVID-19, including social distancing, isolation, and quarantine is available at (external website).

For non-health related advice on COVID-19 please visit the Scottish Government (external website).

For all general COVID-19 vaccine-related enquiries call 0800 030 8013 (available 8am–8pm 7 days a week) or visit (external website).

We have developed a range of COVID-19 vaccine information resources for professionals. These are available on our COVID-19 vaccinations pages.

How to make a comment or complaint

Give feedback online

To complain, raise a concern, or provide feedback on our products or services (such as our information materials or leaflets), please use the link below.

Make a comment or complaint specific to Public Health Scotland

Give feedback in writing

Please note postal mail will only be opened on a weekly basis for the foreseeable future, therefore we advise completing our online form.

However, if you would prefer to write to us, please contact:

Complaints Manager
Public Health Scotland
Gyle Square
1 South Gyle Crescent
EH12 9EB

When to expect a response

Please be assured that while all complaints are still being dealt with, it may take us longer to get back to you than usual due to the developing situation with Coronavirus (COVID-19).

For more information on the Public Health Scotland complaints process, download the public facing model Complaints Handling Procedure.

View the Public Health Scotland (PHS) complaints handling procedure.

Last updated: 18 October 2023